How to use Bath Online

You will need the following information when registering for Bath Online:

• Your Bath Building Society account number
• Your mobile phone number (for authentication)
• Your full name, address and postcode

You can register and manage your account via this website. Click on the Bath Online link to get started by clicking ‘register’.

Existing customers will need to confirm if they have already registered for our Mobile App.

You will need to read the terms and conditions before clicking the check box to confirm you agree.

Select ‘Business, Charity or Trust Account’ on the Account Type Selection screen.

Complete and confirm your personal details including your account number. This is not the account details but your personal information.

If you have multiple accounts, please only enter one account number to register. Once registered, you will be able to view all your accounts.

You will then receive a registration letter via post and email. This letter with contain your Unique ID. You will need to enter this to continue with your registration.

Once you’ve entered your Unique ID, you will be asked to enter your email address. This will be used as your username. You will be emailed a code to verify the email address you’ve entered.

You will then be prompted to create a 6 digit PIN and 12 digit Password that you will use to login. We recommend making a note of this information and keeping it in a safe place.

That’s it, you’re done. You will then be taken back to the login screen where you can login using the details you’ve just created.

If you have registered for Bath Online but not received the Authentication Code to your mobile phone, please contact our customer service team who will be happy to help you.

If you haven’t received a Unique ID by email, please contact our customer service team who will be happy to help you.

Enter the email address you used to register with Bath Online.

You will then be asked to enter three random characters from your PIN and Password.

Don’t forget you will need your mobile phone handy as you will be prompted to set up the smart customer authentication process to verify your login with the code we sent you. (See ‘what to do if you have forgotten your password’ below if you can’t remember it!).

You’re in! From the Bath Online home page you can see your account details and current balance. You can also download a record of recent transactions if you wish.

Currently, business account customers can view account details and current balance. You can also download a record of recent transactions if you wish.

Business account customers are not currently able to transfer money between accounts within Bath Online.

You are able to view the last 50 transactions on your account via Bath Online.

If you can’t remember your password, don’t worry.  Go to the Bath Online login page and follow theses steps:

• Select “Forgot PIN/Password?”
• Enter your personal details including your account number and the mobile number you used to register with us.
• You will then be sent your Unique ID again to enter. This will be the same as the previous Unique ID you were sent when initially registering.
• Reset your PIN and Password. We strongly recommend making a note of this information and keeping it in a safe place or online password vault.
• Then login using your new credentials.

For more information about Bath Online just contact the team on Live Chat between 9am-5pm Monday to Friday and we’ll be happy to help.