How to register and use the Mobile App

You will need the following information when registering for the Mobile App:

• Your Bath Building Society account number
• Your mobile phone number (for authentication)
• Your full name, address and postcode

If you have registered for the Mobile App but not received the Authentication Code to your mobile phone, please contact our customer service team who will be happy to help you.

If you haven’t received a Unique ID by email, please contact our customer service team who will be happy to help you.

Savings customers can view statements via the Mobile App. Click on the menu in the top right corner of the screen and click ‘statements’.

Mortgage customers cannot currently view statements via the Mobile App, but this feature is coming soon. In the meantime, please contact the team for help.

To transfer money to your nominated bank account, select the ‘Transfer’ tab at the bottom of your screen and follow the instructions.

You can download and complete a change of details form and send it to the team via secure live chat within the Mobile App.

Alternatively, you can send the form to our Savings & Mortgage teams via post or email or pop into one of our Branches to update your personal details.

It is not currently possible to send a change of personal details request via live chat on our website.

Once your account/s are registered on the Mobile App you will be able to:

• Transfer funds between your Bath Building Society accounts
• Transfer any amount to a nominated Bank account

You are able to view the last 50 transactions on your account via the Mobile App.

It’s simple. Just re-register the Mobile App on your new device, using the same information you used during the initial registration process.

You will need the following information to make a transfer into your account:

• Sort Code 62-30-45
• Account Number: 00000000
• Ref/Roll Number: Your unique Bath Building Society account number