Member Support

If you are a Bath Building Society Member, here you will find ways we can help you including useful information, support and frequently asked questions. If you can’t find the answer you’re looking for, or you’d rather chat to one of our colleagues, you can contact us.

General support

Accessibility & Specialist support We are committed to offering accessibility support for Members in Branch and online. You’ll find information about Power of Attorney here too.

Fraud awareness & education We’re committed to helping protect all Members from fraud.

We’re here to listen Excellent service is our priority. If you are disappointed with any aspect of our service, here you will find details about our complaints process.

Personal Savings support

Savings Help & Support Your complete guide to Savings help for Members.

FAQs Check out the questions we are often asked by our Personal Savings customers.

Bereavement guidance Our customer service team will offer support and practical guidance to help you through this difficult time.

Business, Charity & Trust support

Business, Charity & Trust Help & Support Your complete guide to Business, Charity and Trust accounts for Members.

Business, Charity & Trust FAQs We’ve put together the frequently asked questions by our business account customers.

Download forms Find and download useful forms for Business, Charity & Trust Members.

Mortgages support

Mortgages Help & Support Your complete guide to Mortgages including FAQs, help with payment difficulties and applying for a mortgage.

FAQs for Members Here you’ll find answers to some of the more popular questions our mortgage customers ask us.

FAQs for new customers Everything we think you might need to know if you are considering taking out a Bath Building Society mortgage.

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