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Your Feedback

Help someone buy their first home or build their financial resilience by letting them know what you think about Bath Building Society.

We work with financial services review platform Smart Money People. You can leave a review below or provide feedback when visiting one of our Branches to help us shape the products and services we offer to ensure Members are receiving the best experience possible. In a few simple steps you can make a real difference, we listen carefully to all feedback to help us learn about what is working well for our Members and strive for continuous improvement to meet your needs.

Tell us your story

As well as checking in about your experience with our service, we love to inspire others by sharing stories about Members we have helped along the way. It’s a great way to inspire others to consider our specialist mortgage products to get a foot on the property ladder, or open a regular savings account to start a savings habit. If you’d be happy to share your story and tips to improving financial resilience, please contact the marketing team.

Colleague on the phone

“Your Branch staff are a credit to you, popped into Wood Street and they did their utmost to help me today. So friendly and cheerful, good on you ladies.”

Savings Member

Colleague on the phone

“Professional and helpful staff from start to finish. Process was quick and easy. Getting through to the team online and receiving quick resolutions, perfect.”

Mortgage Member

Colleague on the phone

“Very impressed with prompt and efficient service on opening a savings account which offered an excellent rate of interest. The website is easy to navigate and informative. Phone calls are answered quickly.”

Savings Member

Colleague on the phone

“Excellent customer care from start to finish when applying for a mortgage, rare to find such dedicated staff in today’s world.”

Mortgage Member

Colleague on the phone

“Spot on service throughout the mortgage application process and I was able to complete my purchase on time without delays.”

Mortgage Member

Customer feedback

Read what our members say about Bath Building Society on the review platform, Smart Money People